Refund policy

We have a 7-day return policy, which means you have 7 days from (and including) the day you receive your item to request a return. To illustrate, if you received your item on Wed, 8th June then you can request a return till Tue 14th June.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can write to us at myorder@komurr.com.

Please note that returns will need to be sent to the following address: 

KOMURR, 424 Raghuvir Celeum, Saroli, Surat – 395010

Once your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return may not be accepted.

Damages and issues

Please inspect your order immediately on receiving it and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can investigate the issue and make it right. Kindly share photographs of the item clearly showing the issue being raised.

Exceptions/non-returnable items

Any item which has been used, worn, washed, whose tags have been removed cannot be returned. Please write to us customercare@komurr.com if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns of deeply discounted sale items or gift cards. This is informed and your consent sought before you complete your purchase.

Exchanges

To start an exchange, you can write to us at myorder@komurr.com.

Please note that items will need to be returned to the following address: 

KOMURR, 424 Raghuvir Celeum, Saroli, Surat – 395010

Once your exchange is accepted, we’ll send you a return shipping label for your item to be exchanged, as well as instructions on how and where to send your package. Items sent back to us without first requesting an exchange may not be accepted.

Refunds

We will notify you. we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 10 business days have passed since we’ve approved your return, and the refund has not been credited, please contact us at customercare@komurr.com.